Insurance & FAQ's

Is your emergency water damage company really available for service 24 hours a day, 7 days a week? What if I need service at 3 o’clock in the morning?

Absolutely! At Dry Fx, we know that no one ever plans to have a water damage emergency and we understand how devastating it can be, so we are always here to help. No matter what time of day water damage occurs, you need someone to take care of it immediately. Whether you call us, send an e-mail or a text, we will either answer the phone personally or call you back within 15 minutes—even in the middle of the night. A highly trained Dry Fx representative will speak with you regarding your specific water damage emergency and dispatch a crew out for your FREE visual inspection to assess the damage and complete your estimate right away.

Does Dry Fx really respond to my water damage emergency within 90 minutes? What exactly does that mean?

Depending on where you are located, and what time of day you contact us, you can trust that a certified Dry Fx technician will arrive at your door, ready to work, within 90 minutes of our initial phone consultation. During normal business hours, the response time is usually much faster. That means having a crew with top-of-the-line equipment on site to fully inspect all structural surfaces and property for damage, provide you with a thorough estimate of the work needed, and get started on your water extractions and cleanup on the spot.

What is included in the free on-site visual inspection? Can’t you just give me an estimate over the phone when I call?

Because of the unpredictable nature of water damage, it is imperative that the affected areas be thoroughly inspected in person to fully assess the severity of the damage and the amount of work that will be needed to restore the structures and property. Dry Fx offers a FREE comprehensive evaluation of your residence or commercial building to determine exactly what areas are affected, and uses high-tech thermal imagery cameras and equipment to inspect the deepest crevices where water can hide. This allows us to provide the most accurate and detailed estimate for extraction, restoration, and any additional follow-up reconstruction or mold remediation services required.

Do you work with insurance companies directly, or am I responsible for handling the reimbursement or payment through my homeowner’s insurance policy?

We understand just how stressful experiencing water damage can be. At Dry Fx, our goal is to help get you through it, and get your property back to pre-loss condition as quickly and painlessly as possible. Every insurance policy and company is different—as is every water damage emergency service situation. We will work with your insurance company based on its preference and the details of your policy to ensure your water damage restoration and reconstruction services claims are executed properly. We will bill your insurance company directly, so you don’t have to worry about a thing. We even offer deductible assistance programs in certain situations. Call us now at (815) 277-7190.

What if my policy doesn’t cover this type of damage, or I just don’t want to file a claim, or if the damages may be less than my deductible? How does Dry Fx work on non-insurance related claims?

At Dry Fx, we know that sometimes water damage can occur to your home or office building that may be well under your deductible or may not be covered under your insurance policy at all. But that doesn’t mean you can’t get the water damage fixed properly, thoroughly, and by expert trained technicians. Dry Fx will go above and beyond to work with you in these situations to get your property back to pre-loss condition as quickly as possible. And you can rest assured that you will receive the exact same professional, reliable, and compassionate service as customers who do file insurance claims. Contact us to tell us how we can help you today.

What does it mean to be IICRC certified? Is this important?

IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. The IICRC is the top name in water restoration and has served as a cleaning, inspection and restoration service industry guardian for more than 30 years. Dry Fx is an IICRC-certified company and every one of our technicians continues to undergo stringent testing and training in all industry laws, codes and water restoration techniques to receive personal certification. Dry Fx is proud to uphold the Code of Ethics provided by the IICRC and operate with the strictest standards of excellence that earning this distinction represents. Contact us now to experience this high level water damage service for yourself.

I’ve seen you mention that you are “structural drying specialists” that use the latest restorative drying techniques. What is the difference between restorative drying and destructive drying, and why should I care?

When you call Dry Fx, we will work to save and restore your home or office and your belongings. We continue to keep up with the latest technology in the water extraction, cleanup and restoration industry to offer you the best solutions to your water damage emergency. Our motto is that if can be restored, and not destroyed, we will do it!

Whenever possible, we incorporate the most advanced drying techniques that allow us to dry out the internal cavities and inner walls of structures and get to any hidden pockets of moisture in the least invasive ways. By using these innovative restorative-drying techniques, we are able to get deep into crevices through small holes and thoroughly dry the internal structure to help salvage as much of the original value as possible without further destruction.

However, there are times when executing more invasive destructive drying is unavoidable, depending on the severity and cause of the original water damage. For example, whenever there is sewage backup involved, there are laws, codes and certification requirements that must be followed that say we must execute demolition down to the studs and sanitize from the inside out. 90% of the time we are able to perform complete restorative drying on structures. If the industry allows it, we will restore it!

Chicago Water Damage Restoration

When it comes to water damage incidents, time is of the essence. You can trust the experts at Dry Fx to immediately respond to your emergency call day or night. 24/7.

  • 24/7 Emergency Service
  • Less Than 2 Hour Response Time
  • Free On-Site Evaluation
  • Licensed, Bonded & Insured
  • Deductible Assistance Available
  • IICRC Certified Technicians
  • Dedicated, Compassionate Personal Service
  • Proven & Reliable

For fast, reliable and thorough moisture/water damage restoration service, Dry Fx is the only restoration company you’ll need.

Water Damage Professionals Call Today 815-277-5989



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